Procore Technologies
Site Reliability Engineer ・ Oct 2021 – July 2022 ・ Remote, CA
Promoted from Information Systems Engineer to Site Reliability Engineer after demonstrating excellence in managing Okta identity systems, optimizing AWS infrastructure, and building innovative automation.
- Core contributor to the Site Reliability Cloud Provisioning team, responsible for designing and supporting infrastructure pipelines using Terraform Cloud.
- Participated in Site Reliability On-Call Rotation, mitigating security incidents, resolving product outages, and addressing deployment failures to ensure service reliability.
- Created a self-service AWS IAM role workflow, reducing manual intervention and approval delays by streamlining role requests with automated security approvals.
- Refactored Terraform modules to enhance simplicity, update provider integrations, and improve infrastructure scalability and maintainability.
Information Systems Engineer ・ July 2017 – Oct 2021 ・ Remote, CA
- Led the administration and optimization of Okta identity and access management (SSO, MFA), securing user access through automated user lifecycle processes.
- Architected and managed AWS cloud infrastructure using Terraform, optimizing resources, and integrating CI/CD pipelines for automated scaling and provisioning.
- Improved network infrastructure security and performance by managing VPC configurations, security groups, and load balancers.
- Reduced manual IT operations by 60% through automation, freeing up engineering resources for high-priority projects.
- Enhanced system visibility and response times by 50% with the deployment of monitoring and alerting tools.